​shipping/delivery policy

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Delivery Delays

​The situation with COVID-19 has presented unprecedented changes and challenges for all of us and we thank you for your understanding and continued support.  Please expect delays outside our usual shipping times during this period and we apologise in advance for any inconvenience.  Please contact us on 03 9347 3473 for any enquiries or questions about your order.

 

Delivery - Australia

We usually despatch your order within 24 hours and aim to deliver orders in Australia within 5-7 days of accepting your order.  We use Australia Post to deliver your order to the delivery address selected by you. As orders are delivered via registered Australia Post, we recommend that you nominate your work address or other suitable daytime address to ensure someone is available to accept your order. If no one is available to accept delivery, a card will be left for you and the parcel will be taken to your nearest Post Office where you can collect it. We also deliver to PO Boxes.  We accept no responsibility or liability for undelivered orders. We accept no responsibility or liability if an order is returned to us or if there is a delay in delivery which is beyond our reasonable control.  Deliveries within Australia are charged a flat postage rate of $10.00.

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Delivery - International

We aim to deliver orders internationally within 10-14 days of accepting your order.  We only use Australia Post International Service to deliver your order to the delivery address selected by you.  We accept no responsibility or liability for undelivered orders. We accept no responsibility or liability if an order is returned to us or if there is a delay in delivery which is beyond our reasonable control.  Deliveries to destinations outside of Australia are charged a flat postage rate of $50.00.  This delivery charge does not include possible taxes or duties which may be applied by customs. Any customs duties, foreign taxes or other fees are the responsibility of the customer. 

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Tracking Orders

Once your order is despatched, we will send you a confirmation email which will include your tracking number.  You can track the parcel at anytime via http://auspost.com.au/track

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If you have not received a confirmation email within 3 business days of placing your order, please email us at idyl@idyl.com.au

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returns policy

 

online/phone order returns

​At idyl, customer service is our number one priority and we want to ensure your shopping experience online with us is easy and enjoyable. 

We are dedicated to providing the highest quality garments and service to our you and take great pride in the excellent quality and fit of our clothing.  We hope that you like what you have ordered, but if something isn’t right, please let us know right away.  We will gladly help you with an exchange or refund.

 

Our ‘Online/Phone Order Returns’ policy covers 'change of mind', incorrect item or size purchased, incorrect item or size delivered and any faulty items - although rest assured our Quality Control Team check all garments to ensure they meet our high quality standards.

 

We are happy to accept your exchange or refund for change of mind within 14 days from receipt of garment. 

 

For all refunds:

 

• Returned garments must be accompanied with original receipt (proof of purchase).

• The garments must be returned in their original condition, unused and unwashed with all tags still attached. Garments that have been soiled with makeup, deodorant, body odour etc will not be accepted

• In the case of items being exchanged, we will resend the new item free of additional postage charges (with the exception of international exchanges).

• We will try our best to exchange the garment as requested, however if the garment is out of stock, we will refund you the garment cost instead. Unfortunately freight is non-refundable.

• Refunds will only be processed in the same manner as original payment.

• Credit will be processed upon receipt, inspection and verification of the returned garments.

We recommend sending the returned garment via Australia Express Post or Courier to ensure safe and documented delivery.  Please ensure that you include a copy of your receipt with your package. 

 

All online returns should be sent with the above supporting documentation to:

 

idyl return orders

388 Lygon Street

Carlton VIC 3053

Australia

 

Alternatively, you can return merchandise to our store within 14 days of receipt of purchase and please bring in your receipt.

 

store returns

 

If you wish to return a garment that was purchased in our idyl store, the garment must be returned back to us in the store.  You can choose to have a refund (which will only be processed in the same manner as original payment.) where goods are faulty, or exchange or credit, within 14 days of purchase.

 

Please note, for all returns:

 

• Your original receipt is required

• The garments must be returned in their original condition, unused and unwashed with all tags still attached. Garments that have been soiled with makeup, deodorant, body odour etc will not be accepted

 

who do I contact if I have any queries?

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If you have any questions or queries, or would like to have a chat about returning your order please contact us on (03) 9347 3473 or email info@idyl.com.au . See our contact page for contact hours.