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frequently asked questions


Do you sell online?

Due to the increasing demands on us and our small team, we are currently not offering our collections online and are, instead, focused on bringing you the best garments and experience in store. 

We are happy to accept phone orders.  Postage will be charged according to location.


Will you hold items for me?

Unfortunately we cannot hold items.


Do you offer lay by?

Layby is not available online or in store.

returns policy


We are dedicated to providing the highest quality garments and service to our you and take great pride in the excellent quality and fit of our clothing.  We hope that you like what you have ordered, but if something isn’t right, please let us know right away. 


If you wish to return a garment or item that was purchased in our idyl store, the garment must be returned back to us in store.  You can choose to exchange the garment for another or for a credit, within 14 days of purchase.  Refunds will only be processed where goods are faulty and will only be processed in the same manner as original payment.  Refund are not processed if you change your mind.

Garments or items sold as "SALE" are not eligible for an exchange or refund unless faulty.


Please note, for all returns:


  • Your original receipt/proof of purchase is required

  • The garments must be returned in their original condition, unused and unwashed with all tags still attached. Garments that have been soiled with makeup, deodorant, body odour, smoke etc will not be accepted


who do I contact if I have any queries?

If you have any questions or queries, or would like to have a chat about returning your purchase please contact us on (03) 9347 3473 or email . See our contact page for contact hours.

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