Frequently asked questions

 

online shopping

Do i need to create an account?

No, you do not need to create an account to shop with us, but you

are welcome to create one so your details are stored for future

purchases.

 

Will you hold garments for me?

Unfortunately we cannot hold garments either online or in store.

 

Do you offer layby?

Lay-bys are not available online or in store.

 

I've seen something instore but i can't find it online?

We aim to have as much of our range available online. However, from time to time items may sell out.  If you cannot see the item you want online, please contact us on 03 9347 3473.

 

 

online payments

 

How is payment processed?

When you place an order with us, we do not currently take payment online.  Why not?  We are a small business and our stock changes daily. So as not to disappoint you, we check that we have the stock and then phone you to take your credit card over the phone.  The credit card details are input directly into our merchant terminal and we do not hold your credit card details.

 

We accept Mastercard or Visacard. Unfortunately, we do not accept Diners Club, or American Express as a form of payment

 

When is payment processed?

After we receive your order, we will contact you during business hours (AEST) to organise payment.  Please allow minimum 24 hours for us to contact you.

 

 

What currency do you use for online purchases?

All prices and purchases are in Australian Dollars. Prices are inclusive of GST in Australian Dollars.  For international purchases, prices will be adjusted to exclude the GST before payment is processed.

 

 

shipping & delivery policy

 

We aim to deliver merchandise within five to seven (5-7) business days of accepting your order.  We only use reputable postage and courier services to deliver merchandise to the delivery address selected by you  (Australia Post in most instances).  

 

As most orders are delivered via registered Australia Post, we recommend your work address or other suitable daytime address to ensure someone is available to accept your order. If no one is available to accept delivery, a card will be left for you and the parcel will be taken to your nearest Post Office where you can collect it. We also deliver to PO Boxes. Standard delivery time is between 3-5 working days for orders within Australia. We accept no responsibility or liability for undelivered merchandise. We accept no responsibility or liability if merchandise is returned to us or if there is a delay in delivery which is beyond our reasonable control.

 

Deliveries within Australia are charged a flat postage rate of $10.00. Our international delivery rate is a flat rate of $55.00. This delivery charge does not include possible taxes or duties which may be applied by customs. Any customs duties, foreign taxes or other fees are the responsibility of the customer.

 

returns policy

 

online/phone order returns

 

At idyl, customer service is our number one priority and we want to ensure your shopping experience online with us is easy and enjoyable. 

We are dedicated in providing the highest quality products and service to our you and take great pride in the excellent quality and fit of our clothing.  We hope that you like what you have ordered, but if something isn’t right, please let us know right away.  We will gladly help you with an exchange or refund.

 

Our ‘Online/Phone Order Returns’ policy covers 'change of mind', incorrect item or size purchased, incorrect item or size delivered and any faulty items - although rest assured our Quality Control Team check all garments to ensure they meet our high quality standards.

 

We are happy to accept your exchange or refund for change of mind within 14 days from receipt of garment. 

 

Please note, for all refunds:

 

  • Returned garments must be accompanied with original receipt (proof of purchase).

  • The garments must be returned in their original condition, unused and unwashed with all tags still attached. Garments that have been soiled with makeup, deodorant, body odour etc will not be accepted

  • In the case of items being exchanged, we will resend the new item free of additional postage charges (with the exception of international exchanges).

  • We will try our best to exchange the garment as requested, however if the garment is out of stock, we will refund you the garment cost instead. Unfortunately freight is non-refundable.

  • Refunds will be made in the same manner as original payment.

  • Credit will be processed upon receipt, inspection and verification of the returned garments.


We recommend sending the returned garment via Australia Express Post or Courier to ensure safe and documented delivery.  Please ensure that you include a copy of your receipt with your package. 

 

All online returns should be sent with the above supporting documentation to:

 

idyl return orders

388 Lygon Street

Carlton VIC 3053

Australia

 

Alternatively, you can return merchandise to our idyl store within 14 days of receipt of purcase.  Just take in your receipt and the credit card you used when you ordered. 

 

store returns

 

If you wish to return a garment that was purchased in our idyl store, the garment must be returned back to the store.  You can choose to have a refund where goods are faulty, or exchange or credit, within 14 days of purchase.

 

Please note, for all returns:

 

  • Your original receipt is required

  • The garments must be returned in their original condition, unused and unwashed with all tags still attached. Garments that have been soiled with makeup, deodorant, body odour etc will not be accepted

 

who do I contact if I have any queries?

If you have any questions or queries, or would like to have a chat about returning your order please contact us on (03) 9347 3473 or email info@idyl.com.au

 

 

Our contact hours are Monday through Friday, 9am-5pm AEST.

 

 

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 Tel  03 9347 3473           Fax   03 9347 3473           Email   info@idyl.com.au 

 

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