​​

​Do you sell online?

At this time, our collections are not available for online purchase. As many of our garments are produced in limited quantities, we focus on offering a curated in-store experience where you can see, feel, and try each piece.

​

We’re happy to take phone orders, and we can arrange postage with delivery charge based on your location.

 

Can you hold items for me?

We’re unable to hold items, as stock is limited and moves quickly.

 

Do you offer lay by?

Layby is not available.

​​​​

Returns Policy

We take great pride in the quality, fit, and craftsmanship of our garments, and we want you to love your purchase. If something isn’t quite right, we’re here to help.

 

If you wish to return an item purchased in-store, it must be returned to us at your expense, within 14 days of purchase (or within 14 days of receiving your order if posted). You may exchange the item or receive a store credit.

Refunds are only issued in the case of faulty goods and will be processed using the original method of payment. We do not offer refunds for change of mind.

​

All sale items are final. They cannot be returned or exchanged unless faulty.

 

Return Conditions

To be eligible for a return:

​

• You must provide your original receipt or proof of purchase

• Items must be unworn, unwashed, and in original condition

• All original tags must be attached

• Items soiled with makeup, deodorant, body odour, smoke, or other marks will not be accepted

 

Other Queries

​If you have any questions or queries, or would like to have a chat about returning your purchase please contact us on (03) 9347 3473 or email info@idyl.com.au . See our contact page for contact hours.